1. What this covers
This page explains how to have BytesPlatform ("we", "us") delete the personal data we hold about you from using Pixie via WhatsApp, Messenger, or Instagram — your messages, the business details you shared, and any generated assets, subject to the legal-retention exception below.
2. How to request deletion
- By message (fastest): send the word DELETE to us on the same WhatsApp, Messenger, or Instagram account you originally messaged, so we can verify it's you.
- By email: write to hello@pixiebot.co from the address on file, or include the phone number / handle you used, so we can locate your records.
3. What we delete
- Your conversation history and message content.
- The business details you shared with the bot.
- Generated assets tied to your account (website previews, chatbot configs, drafts), unless you ask us to keep a paid, live deliverable.
4. What we may keep
We retain the minimum records we are legally required to keep — chiefly payment and invoice records, which accounting and tax law require us to hold for up to 7 years. These are kept only for that purpose and are not used for anything else. See our Privacy Policy for full detail.
5. How long it takes
We action deletion requests within 30 days of verifying your identity, and we'll confirm on the channel you contacted us from once it's complete.
6. Deleting via Facebook / Instagram Login
If you connected to Pixie using Facebook or Instagram Login, you can also remove Pixie from your Meta account settings ("Apps and Websites"), and separately send us a deletion request as above so we erase data held on our side.